This change has managed to empower both areas in order to effectively focus on issues required to maintain the highest level of operations and allowed the Projects and development initiatives to deliver the highest level of quality deliverables. The maturity level of this change is still in its initial stages but it is in the process of progressively evolving.
Meeting business unit’s expectations In order to meet the business unit’s expectations, the IT division needed to set limits and avoid to promise what cannot be delivered. Formalizing the delivery model of IT initiatives by introducing defined quarterly work plans.
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